Frequently Asked Questions regarding Shipping and Delivery
How long is your turn around time?
Our current turnaround time for retail orders is now 14 business days before shipping. During the Holiday Season the turnaround can be as long as 17 days. Our wholesale is now closed and orders will be shipping out on your promise date. Thank you for allowing us the time to freshly prepare your products!
I need my order sooner can I get a rush put on it?
We would love to help. Please contact us by phone 903-638-6904 or email to let us know when you need your package by. Sometimes we may suggest substituting items to get your order out faster. We cannot always rush orders especially during Holidays.
What delivery service do you use?
For retail orders we use UPS Ground which usually on the average is a 4 day delivery time. We also use USPS for smaller orders and the delivery time is between 2 to 4 days. Delivery times depend on where you live...the farther away from Texas the longer the delivery time. Since we offer a flat rate shipping of $9.85 let's be honest, we use the service that is the most economical for us. For Wholesale orders we use UPS and bill your UPS account. This ensures that you are getting your best calculated rate from UPS.